Blackpool Borough Council (17 004 032)

Report Upheld Safeguarding 13-Dec-2018

Summary: Ms X complains carers placed her mother Ms Y on a commode next to a radiator causing burns to her legs. She also complains about a delay in completing a safeguarding investigation and about the outcome.

Tameside Metropolitan Borough Council (17 012 757)

Report Upheld Safeguarding 23-May-2018

Summary: Ms J complains about the actions of a care home, Oakwood Care Centre, at the time of the death of her grandmother, Mrs C, whose placement there had been commissioned by the Council. She also complains about the Council’s handling of her concerns after Mrs C’s death.