Archive has 5 results
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Birmingham City Council (17 018 314)
Statement Upheld Safeguarding 29-Mar-2019
Summary: Ms P complained that a council and NHS Trust took too long to arrange her mother Mrs D’s discharge from hospital and did not do so properly. Then, they were forced to accept a care home which was known to provide poor care. Mrs D was neglected and abused there. The council did not respond properly and closed its safeguarding investigation without good cause. The Ombudsmen find that the Council and Trust delayed the discharge, and did not properly consider possible options. They caused the family to believe they had to accept a placement they did not want, or Mrs D would be forced to leave hospital the next week. The council gave them incorrect information about care costs. The council did not properly ensure Mrs D was safe after an alleged assault. The council closed the safeguarding enquiry without investigating properly and ensuring others were safeguarded. The Ombudsmen recommend actions to address this.
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Leeds City Council (17 020 442)
Statement Upheld Safeguarding 29-Mar-2019
Summary: Mrs X complains about the care provided to Mr Y and delays with a safeguarding investigation which upheld allegations of neglect and organisational abuse by Amore Elderly Care Limited. She also complains about the lack of suitable care homes and confusion over what care Mr Y needed. The Ombudsman finds the Council was at fault in the care provided and the delay, but not in the other matters. The Council caused Mrs X and her family much distress, time and trouble and has agreed to pay Mrs X and her sister £750 each, and waive or refund Mr Y’s care costs from 1 February 2015.
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East Riding of Yorkshire Council (18 005 929)
Statement Upheld Safeguarding 29-Mar-2019
Summary: Ms C complained about the respite care the Council had arranged for her (late) father at a care home. She also complained about the way in which the Council responded when she raised concerns about his care. The Ombudsman decided to uphold the complaint. As such, the Council has agreed to apologise to Ms C for the distress she suffered. It will also pay her a financial remedy for the care she provided to her father and it will share the lessons learned with relevant staff.
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Blackpool Borough Council (17 004 032)
Report Upheld Safeguarding 13-Dec-2018
Summary: Ms X complains carers placed her mother Ms Y on a commode next to a radiator causing burns to her legs. She also complains about a delay in completing a safeguarding investigation and about the outcome.
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Tameside Metropolitan Borough Council (17 012 757)
Report Upheld Safeguarding 23-May-2018
Summary: Ms J complains about the actions of a care home, Oakwood Care Centre, at the time of the death of her grandmother, Mrs C, whose placement there had been commissioned by the Council. She also complains about the Council’s handling of her concerns after Mrs C’s death.