Archive has 21 results
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Northamptonshire County Council (16 002 410)
Report Upheld Assessment and care plan 15-Dec-2017
Summary: Mr X complains the Council failed to include appropriate day time support in his support plan.
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Lincolnshire County Council (16 003 268)
Report Upheld Residential care 17-Nov-2017
Summary: Mrs B complains the Council failed to offer her father, Mr C, a care home without a top-up fee and did not offer to pay the full fee the care home charged. It did not explain its duties under the Care Act.
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Suffolk County Council (16 009 086)
Report Upheld Domiciliary care 14-Nov-2017
Summary: Mrs X complains about the care agency the Council commissioned to provide her with domiciliary care. She says it failed to make the provision it charged for between June and October 2016.
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Lancashire County Council (16 015 248)
Report Upheld Other 07-Nov-2017
Summary: Ms X complains the Council has failed to find Y, who has severe learning difficulties, suitable long-term accommodation.
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London Borough of Croydon (16 013 606)
Report Upheld Assessment and care plan 05-Oct-2017
Summary: Mr B complaints the Council failed to provide support to his adult daughter (Ms C), or to him as a carer for a year.
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Lancashire County Council (17 000 317)
Report Upheld Other 28-Sep-2017
Summary: A man was not provided with a suitable chair to meet his needs after an OT assessment.
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Report Upheld Domiciliary care 21-Sep-2017
Summary: Adverse findings notice issued because Peepal Care Ltd failed to provide the remedy recommended by the Ombudsman following an investigation.
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Lincolnshire County Council (16 007 469)
Report Upheld Domiciliary care 10-Aug-2017
Summary: A man complains the council placed his wife in a care home for 10 months because there was no home care available.
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Nottinghamshire County Council (16 009 251)
Report Upheld Residential care 27-Jul-2017
Summary: A man complains he was banned from visiting his partner's mother in a care home.
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London Borough of Hackney (16 003 210)
Report Upheld Charging 20-Jul-2017
Summary: A woman complains the council refused to fund her late mother's care.