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London Borough of Bromley (16 005 445)
Report Upheld Direct payments 28-Feb-2018
Summary: The Council failed to ensure Ms M’s son, Mr N, could receive the level of care that he was entitled to. Mr N has lost out on provision and Ms M, who wanted to support him, has been caused distress and time and trouble. This has been made worse because although Ms M complained to the Council, it failed to deal with this complaint.