Archive has 4 results
Statement Closed after initial enquiries Alternative provision 07-Jan-2015
Summary: The Ombudsman cannot investigate Mrs M's complaint that the Council is failing to meet her son's special educational needs because she has appealed to a Tribunal.
Statement Not upheld Alternative provision 16-Sep-2014
Summary: The Council was wrong to tell another council that Mr and Mrs B's daughter was a child missing education, despite the parents previously satisfying the Council that she is receiving an education other than at school. But it has acknowledged its mistake and apologised for this. The Council's letters to the parents could have been better worded but it was sufficiently clear that it had accepted they were ensuring their daughter was educated otherwise than at school. The correct position is clear from the Council's records and there is no need to make further amendments to the files. There is no merit in pursuing whether the Council officer was wrong to destroy her handwritten notes because all the pertinent information was recorded. I will not pursue whether another officer inferred that Mr B had sent abusive emails as I have no prospect of establishing his likely meaning. The Council acted in accordance with its policy when it decided that Mr B was an unreasonable complainant.
Statement Upheld Alternative provision 09-Sep-2014
Summary: Miss J complained the Council unfairly placed her children on child protection plans, took court action for non-attendance at school, involved the police and forced her eldest daughter to return to a school in which she had been bullied. The Council failed to consider her complaints. The Ombudsman's investigation found fault.
Statement Closed after initial enquiries Alternative provision 25-Jun-2014
Summary: The Ombudsman will not investigate Mr A's complaint about the Council's refusal to pay his daughter's examination fees as it is unlikely that she would find fault on the Council's part.