Sheffield City Council (14 006 021)

Report Upheld Direct payments 30-Mar-2015

Summary: Complaint from a woman about the way the trust and the council dealt with her application for a personal budget (self directed support or 'SDS').

Cherry Acre Residential Home (14 008 263)

Report Upheld Residential care 12-Mar-2015

Summary: Complaint from a woman that a care provider charged her father in law for a period of care when his care was being arranged by the council. She paid the amount invoiced because of the care provider's demand

Tameside Metropolitan Borough Council (12 019 862)

Report Upheld Charging 12-Feb-2015

Summary: Complaint from a man about the decisions the council made about his mother. He complains that the council changed the contractual funding arrangements for his mother's residential care placement. As a result she was paying a top-up fee of £88.70 a week.

Cambridgeshire County Council (13 016 935)

Report Upheld Residential care 20-Jan-2015

Summary: Complaint from a woman that the council moved her husband into a residential home against both his and her wishes. She says she was forced to accept this course of action and the council failed to properly consider her preference of care home.

Shropshire Council (12 007 311)

Report Upheld Assessment and care plan 16-Dec-2014

Summary: The council failed to provide a lady with appropriate 24 hour care in a timely manner. This resulted in her husband having to leave work to care for her.

Warwickshire County Council (13 000 134)

Report Upheld Residential care 31-Oct-2014

Summary: Complaint from a couple that the council failed to provide respite care in line with their adult disabled daughter's needs. The council also failed to ensure the care provider registered the home, where the women stayed for respite, with the Care Quality Commission.

Royal Borough of Kingston upon Thames Council (11 022 473)

Report Upheld Other 19-Aug-2014

Summary: Complaint from a man on behalf of his brother and sister-in-law that the council failed to adequately support them over a number of years when his brother's health deteriorated from February 2010 onwards.

Rooks (Care Homes Ltd) (12 008 756)

Report Upheld Residential care 11-Jul-2014

Summary: Rooks (Care Home Ltd) failed to respond to a recommendation following an investigation of a complaint by the Ombudsman so an Adverse Findings Notice was issued.

Knowsley Metropolitan Borough Council (13 000 338)

Report Upheld Residential care 09-Jun-2014

Summary: Complaint from a woman that the council failed to provide an adequate service for her adult son who has autism with severe learning disability and challenging behaviour.

Bedford Borough Council (11 010 604)

Report Upheld Direct payments 22-May-2014

Summary: Complaint from a women on behalf of her brother and in her own right as his carer. She complains that her brother did not receive adequate care and support from South Essex Partnership University Trust and Bedford Borough Council.