Durham County Council (20 012 243)

Statement Upheld Cemeteries and crematoria 29-Mar-2021

Summary: We will not investigate this complaint about a Council error concerning the purchase of burial plots in 2011. This is because the Council has provided a fair remedy.

Kingston Upon Hull City Council (20 010 654)

Statement Closed after initial enquiries Cemeteries and crematoria 10-Mar-2021

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to locate her grandmother’s ashes. This is because the complaint is late, and it is unlikely we could add anything to the Council’s response.

London Borough of Hillingdon (20 010 862)

Statement Upheld Cemeteries and crematoria 09-Mar-2021

Summary: We will not investigate this complaint about the Council burying the complainant’s mother in the wrong burial plot. This is because the Council has offered a fair remedy.

Bournemouth, Christchurch and Poole Council (20 010 629)

Statement Closed after initial enquiries Cemeteries and crematoria 04-Mar-2021

Summary: Mr X complains about the Council’s handling of matters related to the funeral of his mother. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council.

Solihull Metropolitan Borough Council (20 010 352)

Statement Closed after initial enquiries Cemeteries and crematoria 22-Feb-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to issue a credit note in relation to burial fees. This is because there is not enough evidence of fault by the Council.