Warrington Council (21 003 467)

Statement Not upheld Covid-19 15-Dec-2021

Summary: Mrs X complained about the Council’s decision on her eligibility for a Restart Grant, causing her financial loss and distress. We found no fault in the Council’s decision making process.

East Hertfordshire District Council (20 008 066)

Statement Upheld Covid-19 15-Dec-2021

Summary: We will not investigate this complaint about the Council decision to refuse small business grants. We have not seen evidence of fault in the Council’s decision-making process.

Kirklees Metropolitan Borough Council (21 002 658)

Statement Not upheld Covid-19 14-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants, causing upset and distress. The Council decided the grant applications in line with relevant Government Guidance and was not at fault.

London Borough of Haringey (21 011 983)

Statement Closed after initial enquiries Covid-19 14-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to intervene in a contractual dispute between him and his landlord. This is because there is no evidence of fault by the Council and Mr X’s injustice is the result of the actions of his landlord rather than the Council.

London Borough of Islington (21 011 084)

Statement Upheld Covid-19 10-Dec-2021

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to award him expanded retail discount as there is no evidence of fault in the way the decision was made. We will not investigate Mr X’s complaint about the Council’s delay in responding to his enquiries about the discount as the injustice he claims is too speculative and is not the direct result of fault by the Council. The Council has offered Mr X £300 for his time and trouble and this provides a suitable remedy for the complaint.

Herefordshire Council (21 011 213)

Statement Closed after initial enquiries Covid-19 08-Dec-2021

Summary: We will not investigate this complaint that the Council is unreasonably seeking to recover money it says it paid to the complainant from the Local Restrictions Grant Scheme when he was not eligible. We are unlikely to find fault in the Council’s actions.

Kirklees Metropolitan Borough Council (21 000 032)

Statement Not upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants. There was no fault with the way the Council considered his grant applications.

Kirklees Metropolitan Borough Council (21 002 789)

Statement Not upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants. There was no fault in the way the Council considered Mr X’s grant applications.

Kirklees Metropolitan Borough Council (21 004 108)

Statement Not upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused a COVID-19 business grant causing financial loss. There was no fault in the way the Council considered the grant applications.

Kirklees Metropolitan Borough Council (21 004 114)

Statement Not upheld Covid-19 07-Dec-2021

Summary: Mr X complained the Council wrongly refused COVID-19 business grants causing stress and financial loss. There was no fault in the way the Council considered his applications.