What’s that got to do with me?
Few people like to complain. It takes time and effort - can be frustrating if things aren’t dealt with quickly, and is seen as something which older people do. But if you’ve got a problem or think that you’ve been treated unfairly, or you’re not getting the help you need, then you have to get it sorted out.
There are lots of people who are able to help and advise young people about their rights and what councils do to help and support them. Connexions Personal Advisers www.connexions.gov.uk can help you with all sorts of problems from difficulties at school to housing problems, as can Children’s Rights Officers appointed by your local council. If you have a complaint your local council may provide you with an ‘advocate’ (an independent person who will offer you advice and help you get your point across if you are unhappy with a council service or a decision which has been made which affects you). If you think you may need an advocate contact the National Youth Advocacy Service for further information - www.nyas.net
How your local council helps you
All young people receive services from their local council. Some receive more than others because they need help and support with difficulties they are facing. Without this help they may find it difficult to cope, or miss out on opportunities and experiences other young people enjoy. These are some examples of when local councils help children and young people.
These are just some of the things councils do:
- education – schools, after school clubs, play schemes and youth centres
- provide education maintenance allowances for those in further education and calculate the amount those in higher education can borrow
- provide social care services for some children and young people and adults who need help
- provide affordable housing
- help people who can’t afford their rent or council tax
- plan crime prevention strategies and fund community warden scheme
- maintain and repair roads and street lighting, cycle paths, footpaths and bridleways
- upkeep of local parks and play areas, and running leisure centres and swimming pools
For a full list of what services councils provide and who to contact for more information click here to find your local council's website. Some councils have members of staff whose job it is to consult children and young people about the services they provide to find out what they want in their area, or to deal with complaints from younger people.
Date Updated: 13/11/08