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LGO Advice Team: 0300 061 0614
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We have a fast-track procedure for dealing with complaints made by or on behalf of children and young people up to the age of 19 (or 25 if they have a disability).
When we receive a complaint we will pass it to one of our specialist investigators. They will decide whether:
If it is a complaint we can investigate, we will treat it as a priority. If we decide that the complaint has to go to the council first, we will keep track of it as it goes through the council's system and keep you informed of progress. We must give the council a reasonable chance to deal with the complaint, but if you think it is taking too long, you can ask us to take action ourselves.
We aim to resolve a complaint as quickly as possible, but if it is complicated it can sometimes take several months. We will keep in touch with you throughout the process to explain what is happening.
Date Updated: 27/04/10
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download