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We have special Investigators to deal with complaints from children and young people. They will ensure that you are provided with the help and support you need to make your complaint and take your views into account throughout their investigation. You can fill in a complaint form on-line from our main site. It may help if you look at the how to complain section of this website first. Or you can phone one of our advisers on 0845 602 1983 or 024 7682 1960 who can answer any questions you have and take down your complaint over the phone, if you wish. (Please note that calls may be recorded for training and quality purposes). For more information about the kind of complaints we deal with and examples of cases where we have helped see Casebook: Children and young people (PDF). We also have a leaflet Complaints by children and young people - How we can help (PDF) for advocates and advisers. If you need immediate advice from someone on something which is bothering you, here are some numbers to call:
For more organisations who may be able to help, see the Directory of Young People’s Information, Advice, Counselling and Support Services on the Youth Access website: www.youthaccess.org.uk
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Every year the LGO deals with over 18,000 complaints about local councils. Some of these complaints are made either directly by children and young people, or on their behalf by a parent, carer, or advocate. 