We are currently recruiting for two roles

About us:

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. So if you can make a difference and have the perspective we’re looking for, please get in touch.


Complaints Advisor, Coventry Office

Salary Scale:

£19,371 to £21,894 per annum

The Role:

You will be the first point of contact for customers.

You will receive and process information on the telephone or in writing from members of the public who wish to make a complaint or have an enquiry about making a complaint and, where appropriate, record sufficient information to progress a complaint to the assessment stage.

How to apply:

Further information including the job description, person specification and details of how to apply are available in the job pack.

When you send your application to us for this role, you will receive an automatic response from our mailbox. We will contact you further to let you know the outcome of your application and we respond to all emails sent to our HR inbox. If you are expecting an email from us please check your spam and junk folders particularly if you have a gmail, googlemail or hotmail email account. To make sure you receive emails from us, we recommend you add ‘’ to your email safe senders list.

Closing date:

0900 hrs on Friday 3 November 2017.


Investigators, Coventry, London and York Offices

Salary Scale

Coventry and York Offices    - £34,063 to £41,652 per annum

London Office                         - £37,538 to £45,129 per annum

The Role:

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO.  This covers failings in services by local authorities, and social care providers.

The role operates in a collaborative environment where individuals contribute to the team and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).  However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice.  Investigators are expected to operate with minimal guidance and supervision, demonstrating a high degree of self-reliance and self-confidence in their work. Further information on the role is available in the job pack.

How to apply:

Visit  for further information, including the job description and person specification, and to apply.

Closing date:

0900 hrs on Wednesday, 25 October 2017.