Vacancies

Current vacancies

Post Title

Investigators, Coventry, London and York Offices

Salary Scale

  • Coventry and York Offices     - £34,063 to £41,652 per annum
  • London Office                         - £37,538 to £45,129 per annum

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence.  Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. 

Due to an increase in the number of complaints that we are receiving we are looking to recruit additional investigators. So, if you can make a difference and have the perspective we’re looking for, please get in touch.

The LGSCO wishes to appoint Investigators to be based at our offices in Coventry, London and York.

The Role

Acting with the delegated authority of the Ombudsman, Investigators assess and investigate complaints made to the LGSCO.  This covers failings in services by local authorities, and social care providers.

The role operates in a collaborative environment where individuals contribute to the team and are involved in group and project work, and various outreach activities (for example external training for bodies in jurisdiction).  However, Investigators are also personally responsible for their own case work and for maintaining high standards of professional practice.  Investigators are expected to operate with minimal guidance and supervision, demonstrating a high degree of self-reliance and self-confidence in their work.

Visit www.capitaras.co.uk/LGSCO for further information, including the job description and person specification, and to apply.

Please note that the closing date for applications is 0900 hrs on Wednesday 31 January 2018.

Our Approach

We believe that our success depends on the commitment, integrity and skills of our staff and offer a rewarding environment for those committed to working in support of the public. 

We provide a service for people from all backgrounds and all parts of the community and we strive to ensure that those we employ value and reflect this diversity. We will provide equality of opportunity and will not permit discrimination on grounds of colour, race, nationality, national or ethnic origin, disability, age, sexual orientation, gender, gender reassignment, marital or civil partnership status, pregnancy and maternity leave, religion or belief, or trade union membership.

Our head office is in Coventry, with satellite offices in London and York.

For more information on our policies relating to recruitment, please see the internal policies section.

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