Policy and Research Manager (Temporary or Secondment position)


Salary Scale:

Coventry Office - £44,448 to £47,265 per annum; London Office - £47,917 to £50,744 per annum

Closing Date:

0900 hrs on Monday 7 August 2017

About us:

For more than 40 years, we’ve been the voice of the public. Helping people put things right with their local council or adult social care provider as well as using what we learn from complaints to improve local public, and independent adult social care, services. We don’t take sides: we make fair decisions after listening to both sides of the story and weighing up all the evidence. Our service is free and we are committed to delivering value for money. We know that our success depends on the integrity and skills of our staff. So if you can make a difference and have the perspective we’re looking for, please get in touch.

The Role:

We wish to appoint a Policy and Research Manager to be based at either our Coventry or London office for maternity leave cover.

During the period of the assignment you will lead on policy development, shaping policy on issues relevant to our work. You will need to understand the implications of policy developments which are relevant to our activities, in order to prepare and advise the organisation in the best possible way. You will write concise, impactful briefs on policy and legislative documents and other sources of information, identifying how key issues might interact with and affect our work.

You will also lead on stakeholder relationship management and will oversee the organisation’s research programme and approach to interpreting and using its data to full potential.

How to apply:

Further information including the job description, person specification and details of how to apply are available in the job pack (see downloads box).

Information for candidates

When you send your application to us, you will receive an automatic response from our mailbox. We will contact you further to let you know the outcome of your application and we respond to all emails sent to our HR inbox. If you are expecting an email from us please check your spam and junk folders particularly if you have a gmail, googlemail or hotmail email account. To make sure you receive emails from us, we recommend you add ‘’ to your email safe senders list.’


Our Approach

We believe that our success depends on the commitment, integrity and skills of our staff and offer a rewarding environment for those committed to working in support of the public. 

We provide a service for people from all backgrounds and all parts of the community and we strive to ensure that those we employ value and reflect this diversity. We will provide equality of opportunity and will not permit discrimination on grounds of colour, race, nationality, national or ethnic origin, disability, age, sexual orientation, gender, gender reassignment, marital or civil partnership status, pregnancy and maternity leave, religion or belief, or trade union membership.

Our head office is in Coventry, with satellite offices in London and York.

For more information on our policies relating to recruitment, please see the internal policies section.