Local Government Ombudsman

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Sharing good practice

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Training for local authorities

We run a one-day course aimed at helping local authorities improve their responses to complaints. This course is presented by experienced investigators. They give participants the opportunity to practise the skills needed to deal with complaints positively and efficiently.

For as little as £60 per person, this training course represents excellent value for money (see prices in right-hand column). You provide the venue, lunch and refreshments; we provide the expertise and training materials.

This course is well-received and is effective in helping authorities to improve the way they deal with complaints.

Examples of some of the feedback we have received:

"I've been on similar courses but this was the best"

"Excellent guidance provided by the presenter"

"A great day, very infomative"

"Most informative course run by your excellent instructor"

"It was just what we needed... Has helped us to prevent complaints from escalating"

"If it prevents one complaint from escalating through the whole process it has more than paid for itself"

The course is for people who deal with the later stages of complaints. It focuses on investigation, providing remedies and learning from complaints. This is our most popular course, but we have alternative versions specifically designed for:

  • Children's Services
  • Adult Social Care
  • Planning

For further information about these courses, please contact Stephanie Smith on 024 7682 0042. 

Date Updated: 29/10/13