Training for local authorities
As part of our advice-giving role, we run a range of one-day courses aimed at helping local authorities to improve their responses to complaints. The courses are well received (read our feedback) and represent excellent value for money (see prices in right-hand column).
You provide the venue; we provide the expertise and training materials.
All courses are presented by experienced investigators. They give participants the opportunity to practise the skills needed to deal with complaints positively and efficiently.
Good Complaint Handling courses for staff who deal with the early stages of complaints. They focus on getting complaints onto the right track and encourage early resolution.
Effective Complaint Handling courses for those who deal with the later stages of complaints. They focus on investigation, providing remedies and learning from complaints.
We have versions of both of these courses designed specifically for social care staff.
We can also provide customised courses to help authorities to deal with particular issues and occasional open courses (see below) for groups of individuals from smaller authorities.
Next open courses for smaller councils - Effective Complaint Handling:
- Tuesday 19 January 2010 at Millbank Tower, London, and
- Thursday 4 February 2010 at Coventry Techno Centre
£130 per delegate inclusive of training materials, lunch and refreshments. To make a booking please contact Jackie David on 01904 380226 or email training@lgo.org.uk.
Examples of the responses we have received:
“I’ve been on similar courses but this was the best”
“Excellent guidance provided by the presenter”
“A great day, very informative”
“Most informative course run by your excellent instructor”
“It was just what we needed… has helped us to prevent complaints from escalating”
“If it prevents one complaint from escalating through the whole process it has more than paid for itself”
Date Updated: 06/10/09