Training for local authorities
As part of our advice-giving role, we run a range of one-day courses aimed at helping local authorities to improve their responses to complaints. The courses are well received and are effective in helping authorities to improve the way they deal with complaints. So they represent excellent value for money (see prices in right-hand column).
You provide the venue, lunch and refreshments; we provide the expertise and training materials.
All courses are presented by experienced investigators. They give participants the opportunity to practise the skills needed to deal with complaints positively and efficiently.
Good Complaint Handling courses for staff who deal with the early stages of complaints. They focus on getting complaints onto the right track and encourage early resolution.
Effective Complaint Handling courses for those who deal with the later stages of complaints. They focus on investigation, providing remedies and learning from complaints.
We have alternative versions of these courses specifically designed for planning, education and social care staff. We also offer a course in Reviewing Children's Social Care Complaints suitable for officers and Review Panel Members involved at Stage 3 of the statutory procedure.
Open courses
£130 per delegate inclusive of training materials, lunch and refreshments. To make a booking please contact Jasvir Sandhu on 020 7217 4685 or email training@lgo.org.uk.
Effective Complaint Handling, 23 May 2012
Millbank Tower, London - FULL
Effective Complaint Handling, 26 June 2012
Peterborough City College, Peterborough
Examples of the responses we have received:
“I’ve been on similar courses but this was the best”
“Excellent guidance provided by the presenter”
“A great day, very informative”
“Most informative course run by your excellent instructor”
“It was just what we needed… has helped us to prevent complaints from escalating”
“If it prevents one complaint from escalating through the whole process it has more than paid for itself”
Date Updated: 02/05/12