Local Government Ombudsman Customer Satisfaction and Public Awareness Surveys

Customer satisfaction 2007
In summer 2007, an independent survey was conducted by Ipsos MORI into customer satisfaction of people who made complaints to the Local Government Ombudsman service during 2006/07. This was a telephone survey, broadly similar to the one conducted in 1999. The results are published here.

Customer satisfaction 2005
In spring 2005 we commissioned an independent study of customer satisfaction with our services to explore the current issues surrounding customer satisfaction and to use the feedback to help make improvements to our service. The results are published here.

Public awareness 2003
In May-July 2003 an independent survey was conducted by MORI into awareness of the Local Government Ombudsmen, and the Parliamentary and Health Service Ombudsman, among the general public and among advisory bodies. For more information, click here.

Customer satisfaction 1999
In April-May 1999 an independent survey was conducted by MORI into the customer satisfaction of people who had made complaints to the Local Government Ombudsman service during 1998. For more information click here.

Customer satisfaction 1999 In April-May 1999 an independent survey was conducted by MORI into the customer satisfaction of people who had made complaints to the Local Government Ombudsman service during 1998. For more information click here.

Customer satisfaction 1999
In April-May 1999 an independent survey was conducted by MORI into the customer satisfaction of people who had made complaints to the Local Government Ombudsman service during 1998. For more information click here.