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Website Map

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Home Page
Information in languages
British and Irish Ombudsman Association's web site (external link)
 
About the LGO
Origins and functions of the LGO
LGO as an alternative to judicial review
The Regulatory Reform Order (Word doc)
Our Links with the Standards Board
Customer Satisfaction and Public Awareness Surveys
 
Customer satisfaction Survey 2007
 

Full Report (pdf)
BMG Customer Satisfaction Survey 2005
 

Summary (pdf)

Full Report (pdf)

Press Release (pdf)
Public Awareness Survey 2003
 

Summary (pdf)

Full Report (pdf)
MORI Report

 

Complainants Survey 1999 (pdf)

Questionnaire (pdf)

MORI report - press release
How to complain to the LGO (pdf)
Guidance on good practice
Digest of cases
The Grant Memorandum (pdf)
 
How to complain
How to complain to the LGO (pdf)
Complaint form
 

Complaint form (Word)

Online Complaint form
Complaints by children and young people - How we can help (pdf)
Request for information form (online form)
Publications order form (online form)
List of local council websites (external link)
How the Ombudsman will deal with your complaint (pdf)
How to complain about us (Word)
Information on making a complaint about school admissions
 

Information in other languages

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Publication Scheme
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The role of the Local Government Ombudsman
The right to information
Formats and fees
How to request information
The Information Commissioner
Complaints procedure
Classes of information and list of Publications
 
Annual Review and Annual Report
 
Annual Review for 2006/07 (pdf)
Annual Report for 2006/07 (pdf)
Complaint statistics by local authority – alphabetical order by name of authority (xls)
Complaint statistics by local authority – sorted by county (xls)
Complaint statistics by local authority – sorted by type of authority (xls)
Complaint statistics by school (xls)
Digest of cases 2000-2005/06
Guidance on good practice
 
1. Running a complaints system (pdf)
2. Good administrative practice (pdf)
6. Remedies (pdf)
Guidance note on ‘unreasonably persistent’ complainants and ‘unreasonable complainant behaviour’ (Word)
Publications order form (online form)
Special reports
 
Local partnerships and citizen redress (pdf)
Telecommunications masts: problems with ‘prior approval’ applications (pdf)
Memorial safety in local authority cemeteries (pdf)
Neighbour nuisance and anti-social behaviour (pdf)
Parking Enforcement by Local Authorities (pdf)
Advice and guidance on School Admissions and Appeals (pdf)
Advice and guidance on arrangements for forwarding housing benefit appeals to the Appeals Service (pdf)
Advice and guidance on the funding of aftercare under section 117 of the Mental Health Act 1983 (pdf)
Casebook: Children and young people (pdf)
Background and history of the Ombudsman’s office
Strategic management
Finance
Health & safety, equal opportunities and records management policies
 
Annual Letters
Councils A to Z list
Complaint statistics by local authority – alphabetical order by name of authority (xls)
Complaint statistics by local authority – sorted by county (xls)
Complaint statistics by local authority – sorted by type of authority (xls)
Complaint statistics by school (xls)
Annual Review 2006/07 - Delivering public value (pdf)
 
Report Summaries
Publications order form (online form)
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Guide for Advisers
Referral Form (Word)
Feedback form (online form)
 
Guide for Young People
What Does The LGO Do?
What's That Got To Do With Me?
How To Contact Us
 
News
News Archive
 
LA Training
Effective complaint handling
Effective complaint handling in social services
Good complaint handling for front line staff
 
Job Vacancies
Job Vacancies at the LGO

How key appointments are made (pop up window)
Guidance Notes for Candidates (pdf)
Equal Opportunities Policy (pdf)

The Commission and its Role (pdf)

Day In the Life of an Investigator (pdf)
Directions To Local Offices
 
London (pdf)
York (pdf)
Coventry (pdf)
 
Contacts
Contact information
How to complain to the LGO (pdf)
Request for information form (online form)
Publications order form (online form)
List of local council websites (external link)
British and Irish Ombudsman Association's web site (external link)
Feedback form (online form)
   

 

  

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