Guide to Information

The Local Government Ombudsmen routinely publish information about us, our spending, our priorities, our decisions, our policies and procedures, information in lists and registers, and about our services. This section helps you to find that information.

Who we are and what we do

• Key facts about the Ombudsmen
• Who we are - covering the Ombudsmen, Deputy Ombudsmen, Deputy Chief Executive & Secretary, and Audit Committee members [under development]
• Organisation charts - including grading structure [under development]
• What we do
• Background
• Legal framework
• Governance
• Links with other bodies - covering links with CLG, PHSO, LGA, SBE and BIOA  [under development]
• Contact us

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The services we offer

• Making a complaint - General guide on how to make a complaint to the Ombudsman, including an on line complaint form
• Young people - information specifically tailored for children and young people who have a problem with a council and may want to complain to the Ombudsman
• Guide for advisers - information specifically tailored for people advising members of the public on how to complain to the Ombudsman
• Complaint outcomes - includes copies of all published investigation reports in the last three years
• Publications
  • Fact sheets
  • Advice and guidance (including Focus reports, Special reports and Guidance notes)
  • Annual Reports and Annual Accounts
  • Digest of Cases
    
  • Other publications: including Children and Young people publications and leaflets.
• News and press - all recently issued press releases.

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What we spend and how we spend it

• Corporate plans
• Grant Memorandum
• Financial regulations
• Procurement guide [under development]
• Contracts register [under development]
• Annual accounts
• Monthly budgetary control reports (included in Commission meeting papers) 
• Ombudsmen's expenses [under development]
• Staff expenses [under development]
• Grading structure - see organisation charts [under development]

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What our priorities are and how we are doing

• Annual reports
• Corporate plans
• Triennial Review of the Local Government Act
• Customer satisfaction surveys
• Public awareness surveys

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How we make decisions

• Management arrangements
• Commission meetings
• Audit Committee meetings (minutes are included as Commission meeting papers)
• Corporate plans
• Section strategies [under development - other strategies covered by general corporate/business plans]:
  
  • Information Technology Strategy

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Our policies and procedures

• Personnel (HR) policies [under development]
• Policies and procedures on investigating complaints:
  • Guidance on investigations
  • Guidance on jurisdiction
• Complaints about us
• Information management policies [under development]
• Policy statements of intent on Environmental issues and Health and Safety
• Access to information
• Complaints about how Freedom of Information requests are handled
• Charging regimes: publications (see publications order form)
• Charging regimes: training courses
• Charging regimes: requests for information

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Lists and registers

• Code of Conduct of Commission members 
• Commissioners' registers of interest
• Register of gifts and hospitality - available for public inspection at our London office, please contact the Secretary of the Commission for Local Administration in England, 10th Floor, Millbank Tower, Millbank, London SW1P 4QP. 

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Date Updated: 24/08/11