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Quality and efficiency
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Files with this symbol are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download
Our main leaflet: Complained to the council? Still not satisfied? gives basic information about what we do and how to make a complaint to us. We also have a version in EasyRead.
We have a poster in an A4 and an A3 format, which publishes our service, and an A1 size wallchart for advisers - this is a condensed version of the information included in the Guide for Advisers on this website. These are all available to order on our publications order form.
Our leaflet: Training in complaint handling gives details of the courses we provide for local authorities.
Our leaflet: Complaints by children and young people is aimed at advocates and advisers about our special service for dealing with complaints from children and young people.
Our Casebook: Children and Young People explains in more detail the type of complaints we deal with and gives examples of successful cases.
Date Updated: 27/04/10
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download