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Quality and efficiency
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Our main leaflet: Complained to the council? Still not satisfied? gives basic information about what we do and how to make a complaint to us. It is also available in large print and a version in EasyRead.
We have a poster in an A4 and an A3 format, which publicises our service, and an A1 size wallchart for advisers - this is a condensed version of the information included in the Guide for Advisers on this website. These are all available to order on our publications order form.
We also have a leaflet specifically relating to adult social care complaints called How to complaint about a care home or care in your home - self-funded or council-funded. This also comes in large print and EasyRead versions. We also have a downloadable poster relating to adult social care complaints.
In addition, we have a leaflet aimed at independent providers of adult social care, which explains our role in dealing with complaints about this sector.
Our leaflet: Training in complaint handling gives details of the courses we provide for local authorities.
Our leaflet: Complaints by children and young people is aimed at advocates and advisers about our special service for dealing with complaints from children and young people.
Our Casebook: Children and Young People explains in more detail the type of complaints we deal with and gives examples of successful cases.
One of our investigators wrote an article on The role of the Local Government Ombudsman in investigating homelessness complaints for the September/October 2010 edition of Adviser magazine. It is reproduced here with the kind permission of Adviser magazine. See information on how to subscribe to Adviser magazine.
Date Updated: 27/04/12
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download