Our range of fact sheets provide information on specific subjects, outlining what we can and cannot investigate, what we look for, what we do if we find fault and example cases. (Each Fact Sheet page includes a downloadable version in .pdf format as well as the web page.) Click here to access the Fact sheets.
Advice and guidance
This covers several types of publication:
Focus reports are a new style of themed publication on particular subjects of complaint. They draw on the lessons learnt from complaints the Ombudsmen have investigated and include recommendations on good practice.
From time to time the Ombudsmen will collaborate with other organisations to produce guidance material.
A series of special reports highlight our experience of handling complaints in particular subject areas with recommendations on good practice. Eight special reports are published here in .pdf format.
Our current guidance notes cover different aspects of complaint handling.
Click here to access Advice and guidance.
A review of our performance, including facts and figures on complaint numbers, covering the last three financial years. Our annual accounts are also published here. Click here to access the Annual reports.
Digest of cases
The annual Digest of cases summarises cases across the whole range of subject areas. It illustrates the type of complaints we receive and the reasoning behind our decisions. Individual chapters are published in .pdf format. Click here to access the Digest of cases.
This covers our leaflets, our special publication about complaints from children and young people, and articles. Click here to access other publications.
The publication scheme aims to ensure that we are clear and proactive about the information we make public. This section also has a link to the Guide to Information. Click here to access the Publication scheme.
Date Updated: 17/08/11