Guidance on good practice

Our current guidance notes cover different aspects of complaint handling. They are available in .pdf format. We have published guidance notes on:

• Running a complaints system
• Good administrative practice
• Remedies

We also have a short Guidance note on ‘unreasonably persistent’ complainants and ‘unreasonable complainant behaviour’. This is only available here - see below.

• Guidance note on 'unreasonably persistent complainants' and 'unreasonable complainant behaviour'

Date Updated: 27/04/09