Fact sheets

H1       Complaints about housing transfers
H2       Complaints about your housing application
H3       Complaints about repairs to your council property
H5       Complaints about derelict properties
H6       Complaints about rent account problems
H7       Complaints about right to buy applications
H8       Complaints about your homelessness application
H9       Complaints about services for leaseholders
H10     Complaints about regeneration issues
H11     Complaints about possessions in council storage

H4       Complaints about housing adaptations for people with disabilities
H12     Complaints about harassment by your landlord
H13     Complaints about eviction from your privately rented home

B1       Complaints about housing benefit or council tax benefit claims
B2       Complaining as a landlord about your tenant's claims for housing benefit

P1       Complaints about advice to planning applicants
P2       Complaints about building control
P3       Complaining about your neighbour's planning application
P4       Complaints about the way the council deals with your application for planning permission
P5       Complaints about general planning advice
P6       Complaints about conservation areas
P7       Complaints about planning enforcement
P8       Complaints about the publicity given to a planning application
P9       Complaints about listed buildings
P10     Complaints about trees
P11     Complaints about Section 106 Agreements/planning obligations

E1       Complaints about exclusion from school
E2       Complaints about school admissions
E3       Complaints about schools
E4       Complaints about student support
E5       Complaints about tuition at home
E6       Complaints about special educational needs
E7       Complaints about school transport

S1       Complaints about adult care services
S2       Complaints about children's care services
S3       Complaints about residential care
S4       Complaints about community care assessments
S5       Complaints about child protection issues
S6       Complaints about councils' care of 'looked after' children

T1       Complaints about bus stops and shelters
T3       Complaints about parking and other traffic enforcement
T4       Complaints about Transport for London
T5       Complaints about Transport for London's Congestion Charge and Low Emission Zone enforcement
T6       Complaints about damage to property or personal injury on highways

En1     Complaints about noise nuisance
En2     Complaints about nuisance from smells
En3     Complaints about nuisance from dust or smoke
En4     Complaints about refuse
En5     Complaints about flooding and land drainage issues

C1       Complaints about council tax
C2       Complaints about bankruptcy

L1       Complaints about libraries
L2       Complaints about parks, gardens, playing fields and sportsgrounds

O1       Complaints about neighbour nuisance and anti-social behaviour
O2       Complaints about personnel and employment problems
O3       Complaints about sale and disposal of land
O4       Complaints about safety testing in cemeteries and graveyards controlled by councils
O5       Complaints about parish councils
O6       Complaints about elections and electoral registration
O7       Complaints about taxi and private hire vehicle licensing
O8       Complaints about trading standards