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Quality and efficiency
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Below are links to the text of the main chapters of the Annual Report 2010/11. See the box on the right of the page for a full version of the annual report as a pdf download.
Chapter 1: Chairman's introduction
Chapter 2: Ombudsmen's report: delivering public value
Chapter 3: Our performance
In this section we present figures on our work during the year ended 31 March 2011, including how these compared to our business plan assumptions, and what progress we have made towards achieving our business goals in the year.
Chapter 4: Financial accounts
Chapter 5: Other information
Glossary of terminlogy
Date Updated: 11/04/12
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download