> | Accessiblity Options | Text Only | Text Size: A+ A- Reset | Links | Site Map
Click here for speech assisted browser support
Files with this symbol are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download
Below are links to the text of the main chapters of the Annual Report 2009/10. See the box on the right of the page for a full version of the annual report as a pdf download.
Chapter 1: Chairman's introduction: Meeting the challenges of the changing LGO landscape
Chapter 2: Ombudsmen's report: Delivering public value
Chapter 3: Our performance
In this section we present figures on our work during the year ended 31 March 2010, including progress towards achieving our business goals in the year.
Chapter 4: Financial accounts
Chapter 5: Other information
Glossary of terminology
Date Updated: 29/07/10
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download