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Below are links to the text of the main chapters of the Annual Report 2008/09. See the box on the right of the page for a full version of the annual report as a pdf download.
Chapter 1: Chairman's introduction: A year of significant change
Chapter 2: Ombudsmen's report: Delivering public value
Chapter 3: Jerry White: Looking back on my time as Ombudsman
Chapter 4: Our performance
Chapter 5: Financial accounts
Chapter 6: Other information
Glossary of terminology
Date Updated: 03/07/09
are in .pdf format. To view these files you will need the Adobe Acrobat Reader software. It can be downloaded below free of charge. Click To Download