Publications
A series of special reports highlight our experience of handling complaints in particular subject areas with recommendations on good practice.
Eight special reports are published here in .pdf format. The latest one, published in July 2007, is ‘Local partnerships and citizen redress’. Click here to access the special reports.
Our current guidance notes cover different aspects of complaint handling. They are available in .pdf format.. Click here to access the guidance notes.
The annual Digest of cases summarises cases across the whole range of subject areas. It illustrates the type of complaints we receive and the reasoning behind our decisions. Individual chapters are published in .pdf format. Click here to access the Digest of cases.
Our range of fact sheets provide information on specific subjects, outlining what we can and cannot investigate, what we look for, what we do if we find fault and example cases. (Each Fact Sheet page includes a downloadable version in .pdf format as well as the web page.) Click here to access the Fact sheets.
A review of our performance, including facts and figures on complaint numbers, covering each financial year. Our annual accounts are also published here. Click here to access the Annual reports .
This covers our leaflets and our special publication about complaints from children and young people.
The publication scheme aims to ensure that we are clear and proactive about the information we make public.
Date Updated: 05/06/09