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30 October 2009 Ombudsmen highlight significant cases in latest Digest Failure to take in to account the needs of service users and ignorance of, or failure to follow, policies and guidance, are two of the common themes that feature across the cases selected for the Local Government Ombudsmen’s 13th annual Digest of cases.
29 October 2009 Ombudsman criticises Council’s failure to help child in need The London Borough of Waltham Forest’s response to a girl’s requests for help as a child in need was inadequate.
22 October 2009 Two Councils’ failures over adaptations for disabled man A disabled man was without suitable improved bathroom facilities for three years as a result of failure by Lincolnshire County Council and West Lindsey District Council.
22 October 2009 Council’s “institutionalised indifference” to plight of a woman with disabled children A family including two seriously disabled children spent three years in unsuitable accommodation as a result of failures by Bury Metropolitan Borough Council.
20 October 2009 Couple’s homelessness application mishandled A pregnant woman with mobility problems sleeping on her mother’s floor was caused injustice by Canterbury City Council’s handling of her and her partner’s homelessness application.
07 October 2009 Newham Council criticised for making woman with mental illness bankrupt for council tax debts The Council made a woman with mental illness bankrupt for council tax debts, without considering whether this was a suitable recovery method in the circumstances.
07 October 2009 Manchester City Council criticised for using bankruptcy proceedings There were “significant failings” in the way Manchester City Council used bankruptcy proceedings to recover council tax debt.
06 October 2009 Lambeth Council fails to inform tenants of buying freehold The London Borough of Lambeth failed to inform two of its tenants that it had become the freeholder of their block of flats in 2001, which would have enabled them to apply to purchase their flat at a lower price than when they did apply to buy it in 2005.
06 October 2009 Essex County Council fails to act with sufficient urgency to assist a girl with SEN The Council delayed unnecessarily in providing an assessment for a girl with special educational needs.
06 October 2009 Ombudsman criticises Ravensbourne School for "significant breaches" of the admission appeals code There were “significant faults” in how a school admission appeal was conducted at the Ravensbourne School.
02 October 2009 Seven councils criticised over loss of local concessionary travel schemes for visually impaired people Failure to consider their duties under the Disability Discrimination Act when they replaced their existing concessionary travel schemes for disabled people with the minimum requirements of a new national scheme