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27 May 2009 Failings over housing transfer A family has lived in overcrowded and unacceptable conditions since 2001 due to failures by the London Borough of Ealing to deal properly with their housing transfer application.
27 May 2009 Council failed vulnerable care leaver The London Borough of Lambeth failed a young person who looked to the Council for support, advice and assistance when leaving its care.
27 May 2009 Failure to support children with learning difficulties adequately Kent County Council failed to assess and adequately meet the needs of a family with two children with learning difficulties,
22 May 2009 Calderdale criticised for multiple failures over school extension next to listed building There were multiple failures by Calderdale Metropolitan Borough Council in the handling of an extension to a primary school next to a 17th century hall that is Grade 2* listed.
20 May 2009 School criticised again over admission appeal panel The Governors of St Peter’s Collegiate Church of England School, Wolverhampton, have refused to provide a parent with a new admission appeal to remedy fault found by the Ombudsman.
15 May 2009 Council criticised for use of photographs in school admission appeal Use of photographs by Nottingham City Council to support school's case at an admission appeal was inherently unfair, says Ombudsman.
01 May 2009 Guidance on running a complaints system Ombudsmen's revised guidance note on running a complaints system published and added to the website.
01 May 2009 LGO outlines approach to new adult social care complaints process LGO says new statutory scheme for adult health and social care complaints, known as Making Experiences Count, provides real scope to improve the accessibility of the complaints system.