These are the annual letters that we send to all councils about their performance in dealing with complaints made about them to the Ombudsman. The aim is to provide councils with information to help them improve complaint handling, and improve their services more generally, for the benefit of the public. The letters also include a summary of statistics relating to the complaints we have received and dealt with against each council. Use the alphabet below to select the council you are interested in. 

A B C D E F G H I K L M N O P R S T U V W Y

Please refer to this explanatory note (PDF) on terms used in the statistical summary

Also available are tables of statistics of all complaints dealt with, by authority.

	complaint statistics by local authority 2007/08 – in alphabetical order by name of authority
	complaint statistics by local authority 2007/08 – sorted by county
	complaint statistics by local authority 2007/08 – sorted by type of authority
	complaint statistics by school 2007/08

We have also published our Annual Report for 2007/08 (see link below).

Annual Report 2007/08 – Delivering public value