> | Accessiblity Options | Text Only | Text Size: A+ A- Reset | Links | Site Map
LGO Advice Team: 0300 061 0614
Complained to the council?
Still not satisfied?
Young peopleWhat can the LGOdo for you?
Click here for speech assisted browser support
The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call the LGO Advice Team.
Call the LGO Advice Team for advice or to make a complaint by telephone. They are available from 8.30am to 5.00pm, Monday to Friday (but not from 9.30am to 10.30am Tuesday to Friday). You can also text or email them. See Contact us for details.
We can provide information in languages other than English:
Arabic Bengali Gujarati Hindi Chinese Polish Punjabi Turkish Urdu Vietnamese
For new and revised material on this website register your details and select subjects that interest you. Click here to sign up.
Essex County Council criticised for refusal to compensate residents near waste transfer station
Essex County Council has refused to pay compensation to a couple who suffered noise nuisance from a nearby waste transfer station in the same way as they paid two other households following a Local Government Ombudsman report in 2006.
Lambeth and Surrey Councils criticised for failure to provide services for disabled girl
London Borough of Lambeth failed to act as ‘corporate parent’ to a girl with multiple disabilities and complex needs, and Surrey County Council failed to arrange therapy services for her, finds Local Government Ombudsman, Dr Jane Martin.
“Very significant failing” by Bolton Council in granting planning permission for extensions
Bolton Metropolitan Borough Council granted planning permission for extensions to two terraced houses without applying its own planning policies, finds Local Government Ombudsman, Anne Seex.