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LGO Advice Team: 0300 061 0614
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The Local Government Ombudsman looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way - we do not take sides.
If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help. Click here for more information on how to complain – or call the LGO Advice Team.
Call the LGO Advice Team for advice or to make a complaint by telephone. They are available from 8.30am to 5.00pm, Monday to Friday (but not from 9.30am to 10.30am Tuesday to Friday). You can also text or email them. See Contact us for details.
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Havering Council criticised over rehousing of family with disabled daughter
The London Borough of Havering failed to consider its duties under the Disability Discrimination Act when it didn’t rehouse a family with a disabled daughter in a suitable property even though they had top priority, finds Local Government Ombudsman, Dr Jane Martin.
Brighton & Hove Council repair delay kept man out of his home for over a year
Brighton & Hove City Council delayed excessively in repairing serious damage to a tenant’s flat after a flood.
Leeds Council wrongly prevented a woman seeing her mother before she died
Leeds City Council wrongly kept a daughter from visiting her elderly mother in a care home.