Assessment Manual

Glossary:

Last updated: February 2024

  • AM Assessment Manager 
  • AT -  Assessment Team
  • ATC - Assessment Team Co-ordinator
  • BinJ  - Body in Jurisdiction
  • CAU  - Complaints about us (service complaints)
  • DD - Draft decision
  • DIA  - Director of Intake and Assessment 
  • ECHO - Our case handling system
  • FD - Final decision
  • HOS  - Housing Ombudsman Service
  • Inj - Injustice
  • Investigator - Applies in either AT or IU
  • IU - Investigation Unit
  • LGA 1974 - The Local Government Act 1974
  • Mal  - Maladministration
  • N&A - Notes and Analysis document in ECHO
  • OCS - LGSCO Online Complaint Service or 'portal'
  • OJ  - Out of LGSCO jurisdiction
  • PHSO - Parliamentary and Health Service Ombudsman
  • PDR  - Post Decision Review
  • RAs  - Reasonable adjustments under the Equality Act 2010
  • SAR - Subject Access Request under the Data Protection Act 2018
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