Working with councillors to help improve local complaints handling
What's the role of the councillor forum?
The forum identifies:
- ways to assist councillors in their roles as community representatives to support constituents to bring complaints to us.
- ways to support councillors in their role to scrutinise local services, including how complaints data can be used to drive improvements.
- how we can provide an improved service to councillors.
How did you chose the councillors who sit on the forum?
We get in touch with newly elected councillors to inform them of our service and direct them to the resources on our website. This year, we also invited expressions of interest in joining a forum. There was no further selection process and all councillors who contacted us about the forum were invited to attend.
How often does the forum meet?
The forum meets three times a year.
Are councillor forum members paid?
No, we don't pay people for being on the forum.
How can I find out what the forum discussed?
We publish the minutes from the meetings below. The comments made are not attributed to individuals.