Has the fault adversely affected your client in some way? (Injustice)

The adverse effect can include:

• hurt feelings, distress, worry or inconvenience
• loss of right or amenity
• not receiving a service
• financial loss or unnecessary expense
• time and trouble in pursuing a justified complaint

The injustice must arise from the fault by the council, for example:

• delay in processing a housing benefit claim or appeal leading to possession action for rent arrears
• delay in carrying out repairs leading to a period of unsatisfactory housing conditions
• failure to investigate or respond to complaints of noise nuisance causing excessive disturbance.

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Date Updated: 15/10/08