Examples: Complaints made with consent of the person aggreived

These examples are IN the Ombudsman's jurisdiction

• A husband made a complaint about home care services on behalf of his wife’s mother, who was not capable of making her own complaint because she suffered from Alzheimer’s Disease. The wife held Enduring Power of Attorney for her mother and confirmed that she would like her husband to make the complaint, both because she was busy caring for her mother and because she found the matter very distressing to deal with.
• A complainant said that several of his neighbours would like to complain along with him about a proposed residents parking scheme. He provided a copy of the letter of complaint, countersigned by the neighbours concerned.
• A complaint was accepted from a local residents association about the way the council closed playground provision on their estate. The residents association requested their chairman to make the complaint, and a copy of the minutes was provided to confirm that;
• A Citizens Advice Bureau complained that the council had not given their client proper priority for housing, enclosing a signed consent form.

Date Updated: 15/07/09