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Is the authority aware of the complaint?

Secton 26(5) covers this.

For more details of how this is applied see the Guidance on Investigations. But this question will normally be considered by LGO Advice Team under Council First procedures, and more details and examples are given in the note of the Advice Team practice and the examples that are quoted there on the Exceptions to the Council first procedures [available to LGO staff only on the Intranet].

Date Updated: 29/06/10