Local Government Ombudsman

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Guidance for LGO staff

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How to give information to a complainant

When a council has commented on a complaint we normally share these comments with complainants. This may be done in a variety of ways, for example:

It is good practice, when sending the council's comments to the complainant, to also send the enquiry letter, so that they have the questions as well as the answers.


Page last updated: March 2010

Date Updated: 21/04/10