Recent statements in this category are shown below:
Statement Closed after initial enquiries Land 12-Sep-2017
Summary: Ms X complained about the Council's errors when completing a compulsory purchase of her property. She says she should receive the interest lost due to the errors by the Council. The Ombudsman will not investigate this complaint. It concerns a legal contractual matter and Ms X's solicitors represented her.
Statement Not upheld Land 06-Sep-2017
Summary: The Ombudsman has stopped investigating a complaint about the Council failing to provide relevant information in its response to a local search. It is reasonable to expect the person affected to pursue an alternative legal remedy.
Statement Closed after initial enquiries Land 06-Sep-2017
Summary: The Ombudsman will not investigate Mr X's complaint about Council failures to cut back the vegetation to the rear of his property. It is not the Ombudsman's role to decide who has the legal responsibility to carry out this work.
Statement Closed after initial enquiries Land 31-Aug-2017
Summary: The Ombudsman will not investigate whether the Council is responsible for structural problems at the complainant's home. This is a matter for the courts to decide.
Statement Not upheld Land 24-Aug-2017
Summary: Mr X complains that the Council refused to install a barrier to prevent travellers accessing a public green near his home. The Ombudsman finds no evidence of fault in the way the Council considered Mr X's request for a barrier.
Statement Upheld Land 23-Aug-2017
Summary: The Council was not at fault for writing to Mr and Mrs X about a property they owned which it believed was empty. There was fault when an officer attached a copy of the letter to the property door. The Council has already apologised to Mr and Mrs X and this is an appropriate remedy
Statement Upheld Land 15-Aug-2017
Summary: The Council delayed providing Local Authority Search results, and delayed responding to the complaint. The Council has apologised and refunded the Search fee; this is appropriate action to acknowledge the impact of its fault.
Statement Closed after initial enquiries Land 15-Aug-2017
Summary: The Ombudsman will not investigate Ms X's complaint about repairs carried out to a mains water pipe by the Council's contractor as the Council's offer provides a suitable remedy for Ms X's injustice.
Statement Closed after initial enquiries Land 11-Aug-2017
Summary: Mr Y complains about Council delay in considering his request for yellow lines on the road outside his house to ease access issues. The Council has now held the meeting and has agreed to install yellow lines, subject to the statutory process involved to enable it to do so.
Statement Not upheld Land 10-Aug-2017
Summary: The Council is not at fault for its decision not to list an area of land as an Asset of Community Value.