Housing


Recent reports in this category are shown below:

  • Royal Borough of Kensington & Chelsea (23 002 077)

    Report Upheld Homelessness 15-Feb-2024

    Summary: Mr X complained that the Council delayed in dealing with his homelessness application and failed to offer interim accommodation when he was fleeing domestic abuse. Mr X says he has been street homeless and without safe accommodation for longer than necessary.

  • London Borough of Enfield (22 007 321)

    Statement Upheld Allocations 13-Feb-2024

    Summary: The Council failed to provide Mrs B with suitable accommodation when she was homeless. It also failed to review Mrs B’s housing priority when it introduced a new housing allocations scheme, which prevented Mrs B from being able to bid for social housing. The Council has agreed to apologise and make a payment to Mrs B. It has also agreed to make service improvements.

  • Waverley Borough Council (23 015 401)

    Statement Closed after initial enquiries Homelessness 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s consideration of a homeless application. There is insufficient evidence of fault which would warrant an investigation.

  • Bournemouth, Christchurch and Poole Council (23 016 550)

    Statement Closed after initial enquiries Allocations 13-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application for its housing register. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to bring them to us at the time.

  • London Borough of Barnet (23 007 775)

    Statement Upheld Homelessness 13-Feb-2024

    Summary: the Council delayed processing Mr B’s homeless application, delayed completing a medical assessment, failed to properly consider the information Mr B provided, delayed offering him temporary accommodation and failed to notify him of his appeal rights. An apology, payment to Mr B and training for officers is satisfactory remedy.

  • London Borough of Lewisham (23 014 764)

    Statement Closed after initial enquiries Other 13-Feb-2024

    Summary: We will not investigate this complaint about damage caused to the complainants home caused by its tenants under a private lease agreement. This is because it is reasonable for the complainant to seek a remedy in the courts.

  • Luton Borough Council (23 014 993)

    Statement Closed after initial enquiries Allocations 13-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the Council failing to provide her with a satisfactory service when she asked it to support her with rehousing as her current accommodation was overcrowded. This is because an investigation would not lead to any different findings or outcomes.

  • Bristol City Council (23 017 836)

    Statement Closed after initial enquiries Other 12-Feb-2024

    Summary: We cannot investigate this complaint about the Council not taking action against its tenant for blocking a shared alleyway. This is because we cannot investigate complaints about the management of social housing by councils.

  • London Borough of Havering (23 005 609)

    Statement Upheld Homelessness 12-Feb-2024

    Summary: Mr D complains about how the Council dealt with him when he approached it as homeless. His view is it should have found him in priority need and found him a property. He also complains the Council did not check with him about how his disabilities affected his communications. The Ombudsman’s decision is the Council is at fault as it did not ask Mr D about any adjustments he needed in its communications with him, despite this being a requirement of the Equality Act. The Council has agreed to our recommendations.

  • London Borough of Richmond upon Thames (23 008 845)

    Statement Upheld Private housing 12-Feb-2024

    Summary: Miss X complains the Council failed to properly respond to her complaints about disrepair at a flat she rents. We found there were some communication issues and delays in responding to her. We found no fault in how the Council reached decisions about what action it should take. We recommended a written apology for the issues we identified.

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