Council house improvement


Recent statements in this category are shown below:

  • Waverley Borough Council (16 006 390)

    Statement Closed after initial enquiries Council house improvement 18-Aug-2016

    Summary: The Ombudsman cannot investigate Ms X's complaint about the Council's failure to properly install her new kitchen and bathroom. This is because the Ombudsman cannot investigate complaints about the management of social housing.

  • Kettering Borough Council (15 005 699)

    Statement Closed after initial enquiries Council house improvement 27-Jan-2016

    Summary: The Ombudsman cannot investigate this complaint that the Council has not carried out promised adaptations to a disabled tenant's kitchen. This is because she has no jurisdiction to consider the housing management issues in question.

  • London Borough of Hackney (15 001 720)

    Statement Closed after initial enquiries Council house improvement 15-May-2015

    Summary: The Ombudsman cannot investigate this complaint about housing repairs. This is because she has no power to investigate complaints about the Council when it is acting as a social landlord.

  • London Borough of Lambeth (14 017 822)

    Statement Closed after initial enquiries Council house improvement 27-Mar-2015

    Summary: The Ombudsman cannot investigate this complaint about the Council's proposals for regenerating one of its housing estates. This is because she has no jurisdiction to consider complaints about the provision or management of council housing.

  • London Borough of Lewisham (14 018 196)

    Statement Closed after initial enquiries Council house improvement 04-Mar-2015

    Summary: The Local Government Ombudsman cannot investigate this complaint from a tenant about the Council's continuing use of a contractor he said had damaged his property. This is because she has no jurisdiction to consider the housing management issue in question.

  • London Borough Of Brent (14 014 211)

    Statement Closed after initial enquiries Council house improvement 17-Dec-2014

    Summary: The Ombudsman cannot investigate Mr B's complaint about the Council's handling of his tenancy when the Council started regeneration works at the development where he lived. This is because the Ombudsman does not have the power to investigate complaints about the provision or management of social housing.

  • Derbyshire Dales District Council (13 020 168)

    Statement Closed after initial enquiries Council house improvement 16-Apr-2014

    Summary: The Ombudsman has decided not to investigate this complaint about work to Mrs X's property carried out under a decent homes grant. Mrs X is complaining too late.

  • Wigan Metropolitan Borough Council (13 012 696)

    Statement Closed after initial enquiries Council house improvement 26-Nov-2013

    Summary: The dispute over damage to Mr X's property caused by the Council's contractor is a private legal matter which can only be determined by the courts. I have not investigated this complaint because it is outside the Ombudsman's jurisdiction.

  • Nuneaton & Bedworth Borough Council (13 010 240)

    Statement Closed after initial enquiries Council house improvement 20-Sep-2013

    Summary: The Ombudsman cannot investigate Ms B's complaint that the Council refused to pay for her parents residential care while the Council made repairs to their property. This is because the complaint is about the Council's actions as a social landlord.

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