Refuse and recycling


Recent statements in this category are shown below:

  • Thurrock Council (23 000 556)

    Report Upheld Refuse and recycling 12-Feb-2024

    Summary: Miss Y complained about the Council’s failure to provide her with a reliable and effective assisted bin collection service. She has a disability and the Council has provided this service for a number of years. But there have been repeated issues with the service, which are still ongoing, despite her previous complaints to us and the Council’s promises to resolve these.

  • East Hampshire District Council (23 015 387)

    Statement Closed after initial enquiries Refuse and recycling 12-Feb-2024

    Summary: We will not investigate this complaint about missed glass collections because there is insufficient evidence of fault by the Council.

  • North Devon District Council (23 015 420)

    Statement Closed after initial enquiries Refuse and recycling 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s waste collection service missing collections in 2023. There is insufficient evidence of significant personal injustice to warrant an investigation. We cannot investigate complaints by parish councils about council services in their area.

  • London Borough of Wandsworth (23 005 459)

    Statement Upheld Refuse and recycling 09-Feb-2024

    Summary: Mr X complained the Council failed to take the correct action when he placed his rubbish out earlier than allowed. The Council is at fault for failing to show how it considered all sections including section 46 of the Environmental Protection Act 1990 when deciding what action to take. The Council will make payment to recognise the injustice caused.

  • Devon County Council (23 017 580)

    Statement Closed after initial enquiries Refuse and recycling 08-Feb-2024

    Summary: We will not investigate this complaint about the Council requiring van drivers to apply for a permit to use household waste and recycling centres. This is because there is not enough evidence of fault to justify an investigation.

  • Norwich City Council (23 014 244)

    Statement Closed after initial enquiries Refuse and recycling 08-Feb-2024

    Summary: We will not investigate Mrs X’s complaint about her recycling not being collected on several occasions. This is because there is no sign of fault by the Council.

  • Birmingham City Council (23 015 216)

    Statement Closed after initial enquiries Refuse and recycling 08-Feb-2024

    Summary: We will not investigate this complaint that waste bins are left blocking pavements after collection as I do not consider it would be in the public interest to do so.

  • London Borough of Wandsworth (22 017 841)

    Statement Upheld Refuse and recycling 07-Feb-2024

    Summary: There was fault by the Council, by not considering the full range of powers when deciding to enforce a waste offence. The Council has agreed to refund the money paid and so we have completed our investigation.

  • London Borough of Wandsworth (23 008 190)

    Statement Upheld Refuse and recycling 07-Feb-2024

    Summary: Ms X complained that the Council incorrectly issued her with a Fixed Penalty Notice for littering when she left domestic refuse out too early. We found the Council was at fault because it was not clear how it considered the full range of powers available to it before deciding to issue the fixed penalty notice. In recognition of the injustice caused, the Council has agreed to refund the amount Ms X paid.

  • Buckinghamshire Council (23 009 068)

    Statement Upheld Refuse and recycling 07-Feb-2024

    Summary: Mr X complained about the Council’s waste collection service. He says despite the Council’s monitoring of his waste collection, it has failed to return his bins to the agreed point and has carried out partial collections. Mr X says the Council’s actions have caused him avoidable frustration. We found fault by the Council and the Council has agreed to apologise to Mr X and create an action plan to identify ways of improving its performance.

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