Recent statements in this category are shown below:
Statement Not upheld Other 18-Sep-2017
Summary: Mr F's assertion the Council is responsible for his children's poor school attendance and their unauthorised removal from school during term time by their mother is unfounded. There is no fault in the Council's response to Mr F's complaint.
Statement Closed after initial enquiries Other 12-Sep-2017
Summary: The Ombudsman cannot investigate this complaint about the actions of a Council officer in relation to a concerns raised about the staging of a play at a school. This is because the Ombudsman is prevented in law from making enquiries about internal school management issues, and so could not come to an evidence based decision on the substance of the complaint.
Statement Closed after initial enquiries Other 07-Sep-2017
Summary: The Ombudsman will not investigate this complaint about the Council's refusal to fund the expansion of a school. He would be unlikely to find fault in the process and therefore could not comment on or criticise the merits of the Council's spending decisions. Any future injustice to the complainant is speculative.
Statement Closed after initial enquiries Other 23-Aug-2017
Summary: The Ombudsman cannot investigate Ms J's complaint about her childcare provider.
Statement Closed after initial enquiries Other 22-Aug-2017
Summary: This complaint about the Council's decision to change a school's catchment area is out of the Ombudsman's jurisdiction because Mr X complains chiefly as a councillor and not as a private individual.
Statement Upheld Other 18-Aug-2017
Summary: the Council failed to provide Miss B with information about how to request a special diet for her daughter's free school meals and delayed providing a menu. An apology and a reminder of the need to follow the procedures is satisfactory remedy for the injustice caused.
Statement Closed after initial enquiries Other 21-Jul-2017
Summary: The Ombudsman will not investigate Ms H's complaint for Mr and Mrs G that the Council has acted unfairly and unreasonably by not agreeing to re-issue a Fixed Penalty Notice for them failing to cause their son to attend school regularly, or to withdraw its prosecution of them in the magistrates' court following a Supreme Court decision relevant to their case. There is not enough evidence of procedural fault by the Council causing Mr and Mrs G injustice, and the Ombudsman cannot investigate the Council's handling of court action against them.
Statement Closed after initial enquiries Other 19-Jul-2017
Summary: The Ombudsman will not investigate Mrs C's complaint that a school gate has damaged her car. It would be reasonable for Mrs C to take the matter to court and we cannot investigate what happens in schools.
Statement Upheld Other 11-Jul-2017
Summary: The Ombudsman will not investigate this complaint about an inappropriate comment made by an officer to the complainant. This is because the Council has provided a fair and proportionate response and it is unlikely an investigation would lead to a different outcome.
Statement Closed after initial enquiries Other 10-Jul-2017
Summary: The Ombudsman will not investigate this complaint about the administration of grammar school entrance exams. This is because there is no sign of fault in the Council's decision making to justify the Ombudsman's involvement.