Alternative provision


Recent statements in this category are shown below:

  • Cheshire East Council (23 015 175)

    Statement Closed after initial enquiries Alternative provision 07-Feb-2024

    Summary: We cannot investigate this complaint about the Council’s response to a pre-action protocol letter the Council sent Mrs X’s solicitor. That is because Mrs X has started legal proceedings and the matter she complains about forms part of those proceedings.

  • Hertfordshire County Council (23 014 734)

    Statement Closed after initial enquiries Alternative provision 02-Feb-2024

    Summary: We will not investigate Mrs X’s complaint about the Council not making alternative educational provision for her child. The Council has reached the view this is not necessary, and that the child does not need an Education Health and Care needs assessment. Investigation by us would be unlikely to lead to a finding of fault as the Council is entitled to decide a matter is one of attendance. There is also a right of appeal against the Council’s refusal to assess it would be reasonable for Mrs X to use.

  • Bury Metropolitan Borough Council (23 006 211)

    Statement Not upheld Alternative provision 02-Feb-2024

    Summary: Mrs X complained the Council failed to provide alternative educational provision for her child when they were out of school, and also failed to provide the provision set out in her child’s education, health and care plan. Mrs X said this caused unnecessary and avoidable distress, upset and stress, and affected her physical and mental health. She said there has been an impact on her child of the missed education and special educational provision, as well as the impact on their mental health. We do not find the Council at fault.

  • Brighton & Hove City Council (23 007 868)

    Statement Upheld Alternative provision 02-Feb-2024

    Summary: Ms X complained her daughter, C did not receive English tutoring as required in her Education, Health and Care (EHC) Plan. This had an impact on C’s education and caused Ms X and C stress. The Council is at fault for failing to provide C with English tutoring.

  • Walsall Metropolitan Borough Council (23 008 852)

    Statement Upheld Alternative provision 02-Feb-2024

    Summary: Ms X complained the Council failed to put in place alternative provision of education for her child who was out of education from February 2022 until June 2022. Ms X also complained about the Council telling the school to treat her child’s absence as truancy and failing to complete an urgent annual review of her child’s Education and Health Care Plan. We found fault with the Council failing to provide education for Ms X’s child from 26 April 2022 until 20 June 2022. We also found fault with the Council sending a letter warning about truancy and for delays in handling her complaint. We did not find fault with the Council’s handling of the Education and Health Care Plan review. The Council agreed to provide an apology to Ms X for its fault and pay her £750 for her child’s missed education.

  • North Tyneside Metropolitan Borough Council (23 003 683)

    Statement Upheld Alternative provision 30-Jan-2024

    Summary: Miss X complained about the Council’s failure to provide alternative education and delay in issuing an Education, Health and Care Plan. We have found the Council to be at fault. We have also found fault with the Council’s complaint handling. To remedy Miss X’s injustice, the Council has agreed to apologise and make a payment to her to acknowledge her distress and her daughter’s period of missed education and specialist support. It will also take action to improve its service.

  • Hertfordshire County Council (23 008 140)

    Statement Upheld Alternative provision 30-Jan-2024

    Summary: Mrs X complained the Council failed to provide education for her child since their exclusion from school in September 2022. Mrs X also complained the Council delayed in find a new school placement for their child. We did not find fault with the Council delaying in finding a new school placement. But, we did find fault with the Council failing to provide education for Mrs X’s child for nearly a full term while it looked for a new school. The Council agreed to provide an apology to Mrs X and pay her £1,800 for her child’s missed education.

  • Oxfordshire County Council (23 017 098)

    Statement Closed after initial enquiries Alternative provision 30-Jan-2024

    Summary: We will not investigate Ms X’s complaint about the Council labelling her child as missing from education. This has not caused sufficient injustice to warrant an investigation.

  • Suffolk County Council (23 002 813)

    Statement Upheld Alternative provision 26-Jan-2024

    Summary: Mrs X complained about the Council’s consideration of her request for an Education Health and Care plan (EHC plan). She also complained the Council failed to provide her son with a full-time education while he was out of school. We found there was significant delay in issuing an EHC plan and Y did not receive a full-time education. We recommended an apology, and payments to recognise the impact of the fault we found.

  • Lancashire County Council (23 006 176)

    Statement Upheld Alternative provision 23-Jan-2024

    Summary: the Council acknowledges it should have done more to ensure G received suitable education when she was unable to attend school. The Council said it will apologise to Mrs M and offered a payment to recognise the impact on G’s education.

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