Recent reports in this category are shown below:
Report Upheld Other 21-Sep-2017
Summary: Mr and Mrs X complain the council took too long to investigate their complaint about how it dealt with their family.
Report Upheld Fostering 11-Aug-2017
Summary: Mr and Mrs X, who are foster carers for the Council, complain the Council failed to provide them with appropriate financial support for a looked after child (Y).
Report Upheld Other 08-Aug-2017
Summary: Mrs B complains the council reduced the care it would provide for her two sons (C and D), who have autism and special educational needs, without involving her in the decision making process properly.
Report Upheld Friends and family carers 07-Aug-2017
Summary: Ms B complains the council did not tell her she could apply for a Residence Order Allowance for looking after her grandson. It did not carry out a financial assessment for a number of years despite her repeated requests for assistance.
Report Upheld Looked after children 06-Jul-2017
Summary: A family complains that the council did not provide them with the support they needed for their young son, who had autism.
Report Upheld Child protection 13-Mar-2017
Summary: A father complains that the council helped his wife to take their children to Australia without his knowledge or consent.
Report Upheld Friends and family carers 22-Feb-2017
Summary: A family complains about the council's decision to remove their niece from their care.
Report Upheld Friends and family carers 08-Dec-2016
Summary: A woman complains the council has refused to accept that in November 2010 it placed three siblings in her care following concerns that their mother was no longer able to provide them with suitable care, making the children looked after children, and the woman a 'family and friends' foster carer.
Report Upheld Disabled children 07-Jun-2016
Summary: Complaint from a woman that the council refused to consider her need to work when assessing her son's care needs. She complains the council failed to consider awarding direct payments to provide for care of her son while she is at work. The woman also complains the council delayed responding to her complaint.
Report Upheld Looked after children 19-Jan-2016
Summary: Complaint from a young woman, with the aid of a legal representative, that the council failed to act appropriately and in a timely manner to help her regularise her immigration status after she became a 'looked after child' in 2010.