Children's care services


Recent reports in this category are shown below:

  • Cambridgeshire County Council (23 015 556)

    Statement Closed after initial enquiries Child protection 13-Feb-2024

    Summary: We will not investigate this late complaint about a Council officer Mr X says was unprofessional and dishonest in 2022. There is not a good reason for the delay in Mr X bringing the matter to the Ombudsman.

  • Northumberland County Council (23 015 080)

    Statement Closed after initial enquiries Child protection 13-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s alleged victim blaming of Mr Y. This is because the complaint concerns matters that took place more than 12 months ago and it would have been reasonable for Mr X to refer this complaint to us at the time.

  • London Borough of Havering (23 016 623)

    Statement Closed after initial enquiries Child protection 12-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to refer concerns regarding Mrs X’s work with children to the local authority designated officer and the subsequent investigation that took place. This is because the complaint concerns events that took place more than 12 months ago and there is no good reason to exercise discretion to investigate events that took place this long ago.

  • Coventry City Council (23 015 049)

    Statement Closed after initial enquiries Child protection 12-Feb-2024

    Summary: We cannot investigate this complaint about the actions of social workers in closing his child’s case during a custody application Mr X says they asked him to make. The complaint concerns actions that are not separable from matters subject to court proceedings at the time and subsequently, and we are legally barred from investigating them.

  • Kent County Council (23 015 407)

    Statement Closed after initial enquiries Child protection 10-Feb-2024

    Summary: We cannot investigate this complaint about the actions of a social worker. This is because these actions related to the production of a report for the Court.

  • Cumberland Council (23 014 980)

    Statement Closed after initial enquiries Child protection 10-Feb-2024

    Summary: We cannot investigate this complaint about the Council’s involvement with the complainant’s family. This is because the Council’s actions were in connection with matters which have been considered in court, and this places them outside our jurisdiction.

  • Oxfordshire County Council (23 015 319)

    Statement Closed after initial enquiries Child protection 09-Feb-2024

    Summary: We will not investigate this complaint that the Council was at fault in its involvement with the complainant’s grandchildren. This is because we would not add anything significant to the investigation already carried out under the statutory procedure for complaints about children’s services.

  • London Borough of Newham (23 017 623)

    Statement Closed after initial enquiries Other 09-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to temporarily cease financial support Mrs X was receiving on behalf of her children. This is because the complaint concerns events that took place more than 12 months ago and it would have been reasonable for Mrs X to have brought this matter to us at the time.

  • London Borough of Southwark (23 006 512)

    Statement Upheld Other 09-Feb-2024

    Summary: Miss X complained the Council did not arrange a suitable care package for her two children, who have additional needs, following an accident which required her admission to hospital. Miss X said the stage two investigation did not consider all the issues and evidence. Miss X said the Council did not fully address her concerns at the stage three meeting. Miss X said the Council’s actions caused distress for her and her children. There was fault in the way the Council did not adhere to the statutory timescales in the complaint process. The Council already accepted fault in the handling of the care of Miss X’s children and offered to pay a remedy to acknowledge the distress this caused. Miss X did not suffer any significant further injustice by the delay. The Council should complete its previous offer to Miss X to apologise for the distress and make a financial payment.

  • Halton Borough Council (23 015 027)

    Statement Closed after initial enquiries Child protection 09-Feb-2024

    Summary: We cannot investigate this complaint about the Council’s failure to act against a school. This is because the law prevents us from investigating complaints about what happens in schools.

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