Other


Recent statements in this category are shown below:

  • London Borough of Newham (23 017 623)

    Statement Closed after initial enquiries Other 09-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to temporarily cease financial support Mrs X was receiving on behalf of her children. This is because the complaint concerns events that took place more than 12 months ago and it would have been reasonable for Mrs X to have brought this matter to us at the time.

  • London Borough of Southwark (23 006 512)

    Statement Upheld Other 09-Feb-2024

    Summary: Miss X complained the Council did not arrange a suitable care package for her two children, who have additional needs, following an accident which required her admission to hospital. Miss X said the stage two investigation did not consider all the issues and evidence. Miss X said the Council did not fully address her concerns at the stage three meeting. Miss X said the Council’s actions caused distress for her and her children. There was fault in the way the Council did not adhere to the statutory timescales in the complaint process. The Council already accepted fault in the handling of the care of Miss X’s children and offered to pay a remedy to acknowledge the distress this caused. Miss X did not suffer any significant further injustice by the delay. The Council should complete its previous offer to Miss X to apologise for the distress and make a financial payment.

  • Isle of Wight Council (23 015 145)

    Statement Closed after initial enquiries Other 08-Feb-2024

    Summary: We will not investigate this complaint about the Council’s refusal to consider Mr X’s children’s services complaint. The complaint is about the Council’s actions as part of court proceedings, and matters that are inextricably linked.

  • London Borough of Waltham Forest (23 017 100)

    Statement Closed after initial enquiries Other 07-Feb-2024

    Summary: We will not investigate this complaint about the actions of the Council’s children’s services. This is because there is insufficient evidence of fault in how the Council considered the complaint under the statutory procedure for children’s complaints.

  • South Gloucestershire Council (22 016 231)

    Statement Not upheld Other 07-Feb-2024

    Summary: The complainant was concerned that the Council failed to implement the Complaints Review Panel’s recommendations to carry out fresh assessments of her family’s needs. The Council has carried out these assessments, so we do not find fault on this aspect of the complaint. However, the complainant does not agree with the outcome of these assessments. We find that the Council has not had an opportunity to consider the complainant’s fresh concerns. The Council has agreed to now do so. So, we are closing the complaint.

  • Hartlepool Borough Council (23 014 953)

    Statement Closed after initial enquiries Other 06-Feb-2024

    Summary: We will not investigate this complaint about the Council’s actions in 2022 when it decided one of Miss X’s children should no longer live with her. The principal injustice flowing from the Council’s actions concerns the decision that the child should live away from Miss X’s care, confirmed by court orders. We cannot investigate matters related to that decision as a legal bar prevents us considering any matter subject to or closely connected with court action. Any intentional reduction in contact time would be a matter where Miss x had a right to go to court it would have been reasonable to use. There is not enough fault causing injustice caused by the Council’s actions in the remaining matters, or likelihood of reaching a robust view, to warrant investigation.

  • Solihull Metropolitan Borough Council (23 009 424)

    Statement Closed after initial enquiries Other 05-Feb-2024

    Summary: We will not investigate this complaint about the Council maintaining restrictions on Miss X ‘s contact with her child’s social worker. Any injustice caused is not sufficient to warrant our involvement.

  • Medway Council (23 013 764)

    Statement Closed after initial enquiries Other 01-Feb-2024

    Summary: We will not investigate this complaint that the Council has failed to respond reasonably to the complainant’s concerns about his son and has failed to provide appropriate information and services to him and his family. This is because we would not add anything significant to the investigation which has already been carried out under the statutory procedure for complaints about children’s services.

  • Kent County Council (23 014 505)

    Statement Upheld Other 01-Feb-2024

    Summary: We have upheld this complaint because the Council delayed considering a complaint under the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by considering the complaint at stage two of the procedure and issuing a response by the end of March. It will also offer to make a payment to the complainant to remedy the time and trouble they have been too.

  • London Borough of Hounslow (23 004 731)

    Statement Upheld Other 31-Jan-2024

    Summary: Mr X complained the Council did not properly consider his complaint about the lack of support it provided to him when he inherited a large amount of money from his late father. He also complained the Council delayed investigating his complaint. The Council was at fault. It did not explain to Mr X how it was going to implement the recommendations and it did not address Mr X’s desired outcomes in its investigation process. The Council also delayed investigating Mr X’s complaint by approximately nine months. This caused Mr X distress, frustration and uncertainty. The Council has already apologised to Mr X and offered him a symbolic payment which was appropriate. The Council has not provided supporting evidence it actioned the recommendations made during the investigation. It has agreed to provide us with evidence it has actioned the recommendations. The Council will also share the statutory guidance with staff to prevent a recurrence of fault.

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