Fostering


Recent statements in this category are shown below:

  • Liverpool City Council (23 003 382)

    Statement Upheld Fostering 23-Jan-2024

    Summary: Mr and Mrs X complained about how the Council treated them as foster carers. There were delays in the statutory complaints process and the Council failed to properly remedy the injustice caused by the fault it accepted. The Council agreed to fully apologise to Mr and Mrs X, pay them a financial remedy and work to restore their fostering authorisation.

  • City of Bradford Metropolitan District Council (23 013 392)

    Statement Upheld Fostering 22-Jan-2024

    Summary: We will not investigate Mr X’s complaint about children services’ actions. The Council has now agreed to follow the Children Act statutory complaints’ procedure.

  • Peterborough City Council (23 003 640)

    Statement Upheld Fostering 15-Jan-2024

    Summary: Mrs X complained about how the Council considered her complaint about its change in policy for adoption allowance and special guardianship allowance through the children’s statutory complaint procedure. The Council was at fault for delays in the statutory children’s complaints process. It was also at fault for failing to complete some of the recommendations made during the statutory complaints process. The Council agreed to write to Mrs X, apologise, and pay her £150 in recognition of the injustice caused by the faults.

  • City of Bradford Metropolitan District Council (23 001 178)

    Statement Upheld Fostering 07-Dec-2023

    Summary: Mrs X, who was a foster carer, complained about the Council’s failure to properly investigate her complaint about inaccurate statements made by a social worker. We have found the Council to be at fault because it failed to carry out a specific enquiry and failed to amend inaccurate records in response to her complaint. To remedy the injustice to Mrs X, the Council has agreed to apologise and correct the relevant records. We did not find fault with the Council’s decision to make a safeguarding referral to the private fostering agency.

  • Royal Borough of Windsor and Maidenhead Council (23 011 901)

    Statement Closed after initial enquiries Fostering 05-Dec-2023

    Summary: We will not investigate this complaint about the Council not finding a larger property for Mr X and his family after they gained a special guardianship order for a grandchild. We cannot investigate matters that were before a court, and investigation of the Council’s actions since the order would be unlikely to lead to the outcome Mr X is seeking.

  • Staffordshire County Council (23 006 161)

    Statement Not upheld Fostering 13-Nov-2023

    Summary: There was no fault the Council decided not to accept an independent panel’s recommendation about a remedy for Mr and Mrs X’s injustice. The Council considered the matter after a three-stage Children Act 1989 complaints procedure and it took a decision it was able to take. There is no obvious flaw or unreasonableness in its decision, and we therefore cannot criticise it.

  • Bedford Borough Council (23 011 158)

    Statement Upheld Fostering 09-Nov-2023

    Summary: We will not investigate this complaint about failings by the Council when after a foster child returned to the care of Mr X and his wife. Investigation by us would be unlikely to lead to a different outcome as the Council has already offered a suitable remedy for two points of complaint and we could not reach a robust view of a third point by investigation.

  • Nottinghamshire County Council (22 017 217)

    Statement Not upheld Fostering 23-Oct-2023

    Summary: Ms X complained the Council placed a foster child, Child Y with her without providing relevant information about Child Y’s needs and unreasonably removed Child Y from her care without notice. The Council was not at fault.

  • Hertfordshire County Council (23 008 854)

    Statement Closed after initial enquiries Fostering 23-Oct-2023

    Summary: We will not investigate this complaint about the Council’s decision to withdraw approval of Miss X and her partner Mr Y as foster carers following an annual review. This is because we would be unlikely to find fault with the Council’s actions.

  • Bedford Borough Council (23 009 355)

    Statement Closed after initial enquiries Fostering 16-Oct-2023

    Summary: We will not investigate this complaint about a comment in an email sent by a council officer following a fostering review. This is because we could not add anything to the Council’s response or achieve anything more. We cannot achieve the outcome Mr X wants.

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