Residential care


Recent statements in this category are shown below:

  • Tameside Metropolitan Borough Council (22 016 982)

    Statement Upheld Residential care 13-Feb-2024

    Summary: Mr X complained on behalf of his father, Mr Y, that there were failings by a care provider commissioned by the Council. We found the care provider failed to prevent Mr Y absconding from the care home, failed to follow his care plan and lost his personal belongings. In recognition of the injustice caused the Council has agreed to apologise to Mr X and make a payment to him.

  • Kent County Council (23 005 285)

    Statement Upheld Residential care 12-Feb-2024

    Summary: Mrs Z complained a care home failed to provide appropriate personal care to her father-in-law, Mr X, as well as losing some property and failing to safeguard and follow proper financial procedures. There is no fault in respect of the personal care provided by the Care Home. Any fault in respect of failing to follow correct procedures did not result in a significant injustice to Mr X.

  • Essex County Council (23 006 298)

    Statement Upheld Residential care 12-Feb-2024

    Summary: Ms B complained about the Council and Primecare’s role in her father’s care in the period before he died. There was fault in the care provided by Primecare and in the complaint handling by both Primecare and the Council. Both should apologise to Ms B and make a payment.

  • Leicestershire County Council (23 001 403)

    Statement Not upheld Residential care 09-Feb-2024

    Summary: Mrs D’s family complained that the care home where Mrs D was staying, refused to call an ambulance when Mrs D was unwell and that the care home stopped the family from visiting Mrs D in the days before her admission to hospital. They said that Mrs D had not eaten or drunk anything in the 4 days before her admission to the hospital. We have not found fault.

  • Staffordshire County Council (23 014 608)

    Statement Closed after initial enquiries Residential care 09-Feb-2024

    Summary: We will not investigate this complaint about adult social care because we cannot achieve the outcome someone wants.

  • Farrington Care Homes Limited (22 017 306)

    Report Upheld Residential care 08-Feb-2024

    Summary: The Local Government and Social Care Ombudsman investigated a complaint about the care provided to a resident (Mr Y). Lyme Regis Nursing Home operated by Farrington Care Homes Limited did not: provide adequate personal care to Mr Y; care and manage Mr Y’s wounds and prevent pressure sores; manage Mr Y’s diabetes; keep adequate records. The council’s safeguarding investigation said there were evidential acts of neglect and omissions in Mr Y’s care. This caused Mr Y unnecessary pain and suffering, and his family significant distress.

  • London Borough of Bexley (23 010 514)

    Statement Closed after initial enquiries Residential care 05-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the care provided to her relative, Ms Y, in a Council-commissioned care home. This is because further investigation would not lead to a different outcome and we cannot achieve the outcome Ms X wants.

  • North Yorkshire Council (23 013 890)

    Statement Closed after initial enquiries Residential care 05-Feb-2024

    Summary: We will not investigate this complaint about Mrs Y suffering falls in a care home. We could not add to the investigation the Council carried out. Nor could we achieve a more meaningful outcome, as the care provider has already accepted it was at fault and apologised.

  • Bristol City Council (23 012 440)

    Statement Upheld Residential care 02-Feb-2024

    Summary: We will not investigate Ms X’s complaint about Hartcliffe Nursing Home’s actions before and after Mr Y’s admission to hospital. We are unlikely to achieve a different outcome for her.

  • Derby City Council (23 005 861)

    Statement Closed after initial enquiries Residential care 01-Feb-2024

    Summary: We found fault with a nursing home regarding the standard of its record-keeping. This caused Ms Y distress and uncertainty. The nursing home will apologise for this and take action to prevent similar problems occurring in future. The nursing home will also make a symbolic payment in recognition of Ms Y’s distress.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings