Assessment and care plan


Recent statements in this category are shown below:

  • London Borough of Croydon (23 002 406)

    Statement Upheld Assessment and care plan 13-Feb-2024

    Summary: Ms X complained about the Council’s failure to provide appropriate care and support to her and her father Mr Y. The Council was at fault for delays in investigating safeguarding concerns, not carrying out a formal carer’s assessments or progressing Ms X’s request for direct payments and for delays in finding a suitable care home for Mr Y. As a result Ms X was caused significant distress and uncertainty. The Council has agreed to apologise, to make a payment to Ms X and to carry out service improvements to prevent a recurrence of the faults.

  • Norfolk County Council (23 013 785)

    Statement Closed after initial enquiries Assessment and care plan 13-Feb-2024

    Summary: We will not investigate Mrs B’s complaint about the Council placing her mother, Mrs C, in the wrong home in 2020. This is because we could not add to the Council’s responses or make a different finding of the kind Mrs B wants.

  • Bournemouth, Christchurch and Poole Council (23 015 304)

    Statement Closed after initial enquiries Assessment and care plan 12-Feb-2024

    Summary: We will not investigate Ms X’s complaint about the Council’s lack of communication, support and payment for a placement at Ms X’s care home. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.

  • Sunderland City Council (23 015 181)

    Statement Closed after initial enquiries Assessment and care plan 12-Feb-2024

    Summary: We will not investigate this complaint about deprivation of capital for adult social care charges. This is because there is not enough evidence of fault to justify an investigation.

  • Buckinghamshire Council (23 013 176)

    Statement Closed after initial enquiries Assessment and care plan 09-Feb-2024

    Summary: We will not investigate this complaint about the Council’s involvement with Ms Y. There is insufficient evidence of fault in the Council’s actions when Ms Y had mental capacity to make her own decisions about her care and support. It is too soon to consider a complaint about the Council’s actions since Ms Y has lost capacity, as it has not yet come to a decision about Ms Y’s best interests.

  • Cheshire East Council (23 008 396)

    Statement Upheld Assessment and care plan 08-Feb-2024

    Summary: Mr X complained about how the Council looked for a new educational placement for his adult daughter, Ms Y. Mr X also complained about how the Council reviewed Ms Y’s Education, Health and Care (EHC) Plan, about how it amended the EHC Plan and about its failure to secure the provision in Ms Y’s EHC Plan. The Council was at fault. Mr X also complained about the supported living placement the Council identified for Ms Y. The Council was not at fault in how it decided the placement could meet Ms Y’s needs but was at fault for moving Ms Y to the placement without a sufficiently lengthy transition or an up-to-date care and support plan. The faults caused Mr X and Ms Y significant injustice. To remedy that injustice, the Council should apologise to Mr X, pay him a total of £9500, issue Ms Y’s amended EHC Plan and make improvements to its practice.

  • Essex County Council (23 014 514)

    Statement Upheld Assessment and care plan 08-Feb-2024

    Summary: We will not investigate this complaint about delay allocating Mr Y a social worker. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Devon County Council (23 014 842)

    Statement Closed after initial enquiries Assessment and care plan 08-Feb-2024

    Summary: We will not investigate this complaint about the Council not replacing a bed like for like, to meet Mr B’s adult social care needs. This is because the Council has explained the reasons it will only provide a single bed, and there is not enough evidence of fault in how it made that decision. The larger bed was privately bought, and Mr B would need to do the same again.

  • Torbay Council (23 013 781)

    Statement Closed after initial enquiries Assessment and care plan 06-Feb-2024

    Summary: We will not investigate Mr X’s complaint about his son’s adult social care provider. That is because the complaint is late.

  • Staffordshire County Council (23 014 888)

    Statement Closed after initial enquiries Assessment and care plan 06-Feb-2024

    Summary: We will not investigate this complaint about lack of consistency and funding for care home placements. This is because it is unlikely we would find enough evidence of fault with the Council’s actions to warrant an ombudsman investigation.

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